The following Privacy Policy refers to the policy applicable to this website nattivus.com (hereinafter, the "Website"), owned by Nattivus Experience S.L (hereinafter, "Nattivus"), with NIF B-88014717 and registered office at calle Teide, 16, 28815, Madrid and with email address info@nattivus.com.
At Nattivus we understand and respect the importance of the privacy of the information you provide us. That is why the protection of your data privacy is a responsibility we prioritize.
Likewise, we inform you that Nattivus is the Data Controller of your personal data. Although we are not subject to the obligation to appoint a Data Protection Officer, for any query, request or clarification regarding the processing of your personal data, you can send your requests to the electronic and postal addresses indicated above.
We recommend that you carefully read all the terms and conditions described below.
Nattivus will collect your personal data through the forms on our website, in order to provide you with the requested services. In each form we will clearly and precisely indicate the data you must provide us, to be able to carry out your request. We collect 2 types of data:
Through our booking form, you must provide us with information that personally identifies you such as your name and surname, email address and your phone number.
We will also request passport data, ID card, age, nationality and gender, in cases of specific services that require it.
In case of making queries or requesting information about the services through our contact forms, we will require your email address and your name to manage these requests.
We will also collect those data that, after your initial request, are generated or exchanged between the parties due to Nattivus' compliance with said initial request.
We also collect information that does not personally identify you, such as:
The personal data you provide us will be processed by Nattivus for the fulfillment of the following purposes:
For the necessary provision of the contracted services, you accept that Nattivus, as an intermediary, communicates your personal data to third-party companies (collaborators or service providers), including those of other people on whose behalf you have made the reservation. Likewise, you accept that you have obtained the express consent of said third parties before communicating their data to Nattivus.
The data we send to our collaborators will be used only for the purpose of guaranteeing the contracted service. We will provide your name, email and your phone number, and in those services with hotel pick-up, your accommodation data for the pick-up.
We will also provide passport data, ID card, age, nationality and gender, in cases of specific services that require it. Nattivus will not provide any other personal information to third-party companies.
These providers have signed confidentiality and data processing contracts with Nattivus required by current regulations, applying the necessary guarantees and safeguards to preserve the privacy of your data.
Consequently, by accepting this Privacy Policy, you accept that our collaborator may use the data provided to contact you, exclusively for the purpose of guaranteeing the provision of the contracted service.
In the event that Nattivus had contracted the services of providers located in countries that do not have regulations equivalent to the European one ("Third Countries"). Said providers will sign with Nattivus the confidentiality and data processing contracts required by the regulations for providers located in Third Countries, applying the necessary guarantees and safeguards to preserve your privacy.
In case you decide to provide any personal information directly to a collaborator, we recommend that you consult the privacy policy of said collaborator to determine how they could use or disclose this personal information.
We may also use or disclose personal information to third parties when we consider it necessary or appropriate, in the following cases:
By accepting this Privacy Policy, you consent that Nattivus may send you email messages regarding the contracted services, their ratings, as well as referring to changes in our terms, conditions and policies.
Likewise, by accepting this Privacy Policy, you expressly accept that Nattivus may send you commercial communications by email about other activities marketed through our website that Nattivus considers may be of interest to you, related to the field of leisure: Travel and Tourism, Communication and entertainment.
If you are not interested in continuing to receive marketing communications by email, you can cancel it at any time by following the instructions provided in each marketing email or by writing us an email to info@nattivus.com.
The personal data provided will be kept as long as you do not expressly request the deletion of the information.
You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to your particular situation, you may also object to the processing of your data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You may exercise your rights of access, rectification, deletion, portability, limitation and/or opposition by writing us an email to info@nattivus.com, or by ordinary mail addressed to Nattivus Experience S.L. -Ref. LOPD- calle Teide, 16, Fresno de Torote, 28815, Madrid.
To exercise these rights, it is necessary to accredit yourself by sending a photocopy of your National Identity Document or any other means valid in Law.
Likewise, if you consider that the processing of your personal data violates the regulations or your privacy rights, you can file a claim through the electronic and postal addresses indicated above or before the Spanish Data Protection Agency, through its electronic headquarters, or its postal address.
Nattivus fully complies with current legislation on the protection of personal data and guarantees security in the processing of this information.
The personal information we collect is used and maintained in accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, the regulations that develop it, Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and EU Regulation No. 2016/679 of April 27, 2016 (GDPR).
The data you provide us through our website will be included in an automated file whose controller is Nattivus, guaranteeing compliance with our obligation of secrecy of personal data and the duty to treat them with confidentiality.
For this purpose, Nattivus will adopt the necessary measures to avoid their alteration, loss, misuse, theft or unauthorized access to the data you provide us, taking into account at all times the state of technology in accordance with what is provided in the current legislation in Spain in matters of data protection.
By using our website and its services, you declare that you have been informed and accept the terms and conditions of this Privacy Policy for the processing of your personal data.
Nattivus reserves the right to review and modify these conditions at any time and without prior notice. Consequently, we recommend that you consult them periodically to stay informed about such modifications.
The use of Nattivus services after any of the aforementioned changes or after having explicitly accepted the new conditions through the use of our website will constitute your consent to such changes.
To exercise your user rights or ask questions about our Privacy Policy, you can send us an email to info@nattivus.com.
Last update: September 04, 2024.