Answers to our customers' most frequently asked questions.
It is very easy to book an activity with Nattivus. In simple steps you'll be enjoying an authentic experience that will make your trip unforgettable.
Search by texting keywords or phrases in our browsers (find one on our home page and on the top of each page). To refine your search we have advanced filters to search by city, category, price and you can even arrange activities for its valuation, price, etc.
Click on the "See Dates" button, select the date, the number of participants and enter your data. Then select the payment method of your choice (Paypal or card) and .... ready! You just book an unforgettable experience.
Take the voucher of your booking you will receive by email and enjoy the experience.
Book activities with Nattivus is simple. Follow these steps:
Nattivus is a service to make bookings online through the fully reliable website. Therefore, we can only accept bookings made online with a valid and authorized credit or debit card. Reservations are not accepted by fax, by phone or by other means.
Nattivus uses the SSL security protocol, so that only you and your card issuers will have access to these data. Thanks to this encryption protocol, commercial transactions on the Internet are as reliable as purchases by telephone.
However, you can email to info@nattivus.com to answer your questions at the moment of making reservations.
Nattivus activities can only be booked online. It is recommended you book your tour online to guarantee your tour and avoid disappointment at destination.
If you wish to wait and book at the destination, you will need to contact a local supplier once at that destination.
Nattivus always tries to offer the lowest price in the activities, so we cannot offer discounts for booking more than one tour.
Click on "See dates" to check the availability.
If you have any questions about an activity, please check the description of the activity and see if your answer is there. Otherwise, contact us by the contact form, let us a message or email us at info@nattivus.com.
Payment of an activity is mandatory at the time of booking.
You can pay for your activity using credit card or debit card or via PayPal. We accept all major credit or debit cards in the world (Visa, Visa Electron, MasterCard, etc.) and all cards accepted by PayPal.
No payment processing charge or fees due to your booking will be applied.
Nattivus uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.
Nattivus accepts all major credit or debit cards in the world (Visa, Visa Electron, MasterCard, etc.) and all cards accepted by PayPal. The booking process is completely automated and all credit card transactions are 100% secure.
If your card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer. Otherwise, we recommend you complete the booking using a different card or even change the method of payment.
For further assistance, please email us at info@nattivus.com
Yes you can. However, your bank may charge fees for converting your payment currency to euros and make the corresponding conversion under its criteria.
After booking, you will receive an email with the confirmation of your reservation and the voucher.
If you do not receive confirmation within 24 hours please check your email Spam folder or contact us at info@nattivus.com.
After booking, you will receive an email with the confirmation of your reservation and the voucher.
If you do not receive confirmation within 24 hours please check your email Spam folder or contact us at info@nattivus.com.
If you do not receive the voucher within 24 hours after your purchase, please check your email Spam folder or contact us at info@nattivus.com.
Check on the description of the activity if it requires a printed voucher, if electronic vouchers are accepted or simply do not need a voucher.
Although we recommend you always print out and take with you a printed voucher, for activities in which electronic vouchers are accepted can simply present the voucher with your smartphone or other electronic device on the day of the activity.
If your activity bonds are accepted only on paper, it is imperative that you print your bonus.
A voucher is issued per booking and acts as proof of purchase.
Contact us at info@nattivus.com and will advise on possible options.
Refer to the contact details indicated on your voucher and contact the local supplier for instructions. There is no guarantee that you will be able to join your tour on a later departure.
Nattivus recommend arriving at the meeting point 15 minutes prior the departure time, whenever possible, as many activities cannot be refunded if you are delayed for the tour.
Of course you can. Nattivus recommended that if you need to make an inquiry about your activity, you have trouble getting to the meeting point, among others, you contact your guide using the Local Supplier contact details that appear on your voucher.
Many activities have reduced prices for students, children, seniors, etc. These prices are indicated on the description of the activity.
If on the description of the activity are not indicated these reduced prices, they cannot be applied. It is something that depends on the supplier of such activity.